Audi Brookvale Parts

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  Natalie Bugaj Added December 24, 2017

  ★ ☆ ☆ ☆ ☆
  I normally attend the Pennant Hills Audi who have always provided me with incredible service. However I work in brookvale, I called and spoke to someone called 'Cameron' about my sun roof that was not closing properly. Cameron said swing by and he would be happy to have a look. I dropped into the service office and was greeted by someone else who seemed irritated that I had even walked in. He was on the phone and seemed irritated that he even had to acknowledge me. I waited in the lobby and eventually was greeted by a 'Can I help you?' in an aggressive manner. (This is meant to be AUDI). I advised the man that I spoke to Cameron and he said he would have a look. He opened by door and looked in and then closed the door and said "Its not an Audi sun roof, cant do anything, sorry". And shoved the keys in my hand and walked off. I told this 'Manager' that Pennant Hills Audi had no issue fixing my Sunroof. To which I was told "No they couldn't". Which I found incredible, Audi pennant Hills fixed my sunroof last time in 5 minutes. I advised the 'Manager' AGAIN that Pennant Hills had no problem to which I was told, "well take it there then, otherwise go to Sunroof city. They must have someone who knows what to do". Well obviously they also have a Management team who is clearly trained in how to treat customers instead. I spoke to another Manager at my work who advised me that they had a similar issue with them around servicing. I would STRONGLY recommend not going to this Audi Service centre, unless you want rude service and a pathetic excuse of customer service.

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