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  Mark Zahra Added May 21, 2018

  ★ ★ ★ ☆ ☆
  I'll shed a little positive light on this store due to all the bad reviews. I've been working here for a month so far. When I started, the previous store manager had just quit/got let go so I never met him myself. To my understandthing, this guy left this store in shambles while working there. The entire store was going under as far as customer service, stock management etc. While looking for a new manager, we had a temporary supervisor who also didn't do her job correctly. She never wanted to be there and it showed. Well now, we have a new manager, a new supervisor, and almost a whole new team. Our biggest focus at the moment is re-building our reputation for customer service. The right way. When it comes to store policies/returns, we do follow protocol and there isn't much we can do about that (unless we want to lose our jobs). Us being a second hand store, our policies/laws are a little different than Target or Kmart and people don't like that, but it's all apart of being able to sell the things we do at the price we do. We can gladly fix the way customers are treated in a heartbeat, but when it comes to our policies, people act like we don't have 3 signs in the store stating how things are refunded/exchanged. I do agree it can be a pain sometimes, but it's also something a customer agrees to when purchasing products at our store. At the end of the day, we all want to be happy at work, we want our customers to be happy purchasing from us, and we'll do anything (in our power) to make that happen.

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